Refund Policy

Effective date: [DATE]

Scope

This policy applies to services purchased from LaunchStack Systems (“we,” “us,” “our”), including project engagements, productized services, and recurring service plans.

Project engagements

Custom projects are governed by the terms of each client’s written agreement. Refund eligibility, milestone-based payments, and cancellation terms are defined in the project proposal or Master Service Agreement.

• Work completed and delivered per the agreed scope is non-refundable.
• If a project is cancelled before completion, any unused portion of a milestone payment may be refundable at our discretion, minus time and materials already incurred.
• Deposits are non-refundable unless otherwise stated in the engagement agreement.

Productized services

[PLACEHOLDER — define refund terms for each productized offering, e.g., reports, audits, copy kits. Typical: refund available within X days of purchase if deliverable has not been started.]

Recurring service plans

[PLACEHOLDER — define cancellation notice period, prorated refunds, and any minimum commitment terms for monthly/annual plans.]

Third-party fees

Fees paid directly to third parties (domain registrars, hosting providers, payment processors, software licenses) are governed by those providers’ refund policies and are not refundable by LaunchStack Systems.

How to request a refund

Contact us at [LEGAL EMAIL] with your engagement details and the reason for your request. We will respond within [X] business days.

Disputes

If we cannot resolve a refund dispute directly, the dispute resolution process described in our Terms of Service applies.

Contact

Refund questions: [LEGAL EMAIL]